Total Quality Management. Excellence in each process.

Initial Inspection and Rug Pick Up

Our technicians will perform on site, a complete initial inspection of your carpets to identify any damage or area of concern, including pet urine, stains, wear, tear or damage.

Diagnosis Detailed of the Rug. 

​The rugs are received in the cleaning plant, these are tagged with the customer details and bar code information, once in the  plant  these are placed extended on the supervision area  and proceed to the inspection both the front and the rear of the rug.

Like a patient, the right diagnosis is made for its accurate treatment, thanks to the experience and knowledge of our experts, after performing the inspection the rugs are again tagged in order to register the whole process traced which end in an electronic rugs care record documentations.


One of the essential step in the rug cleaning process is dusting, without it, the dust would become mud and the odor would remain.​

Our special dusting machines spins at high speed a set of blades which are designed to hit the rear of the rug without any damage, but with strength enough to shake it, the vibration produced make the dust, others waste and mites come off from the weave, falling in a special container which collects them to be discarded.​

Then the rug is totally dust and waste free and ready to be washed. ​

Washing is the next step.

Washing and Deep Cleaning Process

The next step after dusting is washing.​

At impeccable Rugs, Inc. we perform the washing in six sections to guaranty the perfection.​

Both in the manual and automatic washing, the sections are the same.​

The 6 sections are the following:​

– Apply the special treatments according to each case.​

-Soak and spread ecological detergent and soap on the dry rug.​

-The Scrubbing (20 inches wide Disk Brushes) with adjusting of slight and strong pressure up to 120 Kg.  For a deep cleaning process we scrubbing the rugs in every directions. ​

-Rinsed of the rugs is make with a pressure over 150 bar, using nozzles adapted to dispend several kind of water flow.​

-We repeat the previous sections several times both sides as many times as needed.​

-The fringes are cleaned by hand.

There are a cashing water systems on the bottom which after filtering the water can be re used. ​

All our products content PH balanced.

Pretreats or Treatments Specialized

With correct diagnosis begins the correct treatment. We already know what to do and how to do it, because your rug already has its electronic rug care record that can indicate one or several pre-treatments or specialized treatments.

The pre-treatments or specialized treatments are varied, an example is to immerse the rug completely in water with the appropriate chemical solution according to what the rug suffers and without the use of brushes, as water currents are generated in the tanks where the rug is submerged, makes the rug ripple in an “S” shape, opening the fabrics and penetrating to the deepest level to clean, remove stains or remove odors.

Another example of pre-treatment or specialized treatment for rugs that are in more critical or unfavorable states consists in passing the water and the chemical solution through the rug tissues through a membrane that sucks the solution poured with the water.

The scrubbing with brush washing machine in the wash process is only performed if the features and rug condition require it. 


A rug spends several days to dry up with the sun.​

So that the time of drying decrease dramatically and you rug can be delivered quickly , it is necessary a centrifuge which is an apparatus that uses centrifugal force to take off the water from the rug​

The function of the centrifuge is remove the water from the rug extremely quickly after washing and rinsed process. It remove up to  95 %  of  the water .therefore the whole dried process takes maximum 6 hours, moreover the centrifuge has other functions very important as decrease completely the discoloration  of the stripes and avoid the  deformation of the rug.​

The centrifuge spins at high speed (1200 rpm approximately), the rug is introduced in a drum hollow with a lot of holes on it which  let the water come out, the centrifuge force push out  the water out the rug. And in 3 minutes the 95 % of the water is gone.​

The humidity missing is eliminated in special drying rooms or with the solar light.

Fringe Cleaning

There are things that have not changed in hundreds of years, one of them is like cleaning the fringes of rugs, and this process has been done manually for many years. We count with gentle ecological detergents specially for been used on fringes which avoid these be damaged or worn out.

The fringes are a type of ornament consisting of a series of strings or threads of similar length placed in parallel hanging from a strip of cloth, in this case, a rug.

In handmade oriental rugs, the fringe is the extension of the warp threads, that is, the set of threads that are placed on the loom parallel to each other to form the rug and knotted at the ends to ensure that the plot and the knots do not fray.  Warps, which are generally the heaviest yarn in a rug, could be made of wool, cotton or silk and are usually undyed

This means that each strand is part of the rug skeleton. In this case, if the strip of fringes gets dirty or damaged, things get complicated and cleaning or repairing is not an easy task. Therefore, it must be done by a specialized technician to guarantee the best possible result.

In machine-made rugs, the cleaning is exactly the same. However, if fringed fringes are badly damaged, they can be substituted, unlike hand-made rugs, since fringe of fringes is usually glued or stitched after the rug, is created on machine-made rugs. They are not part of its structure or frame, so you can undo and remove old strips, damaged or dirty and add new ones.


Yarn protection:

Fiber protection product are a modern wonder, it makes an invisible barrier or shell which protect the yarn against the water and oil stains. when spilling  occur, spills accumulate on the top of the fiber , which facilitate its dried before  penetrating , so you have more time to remove the liquid from the place before it becomes in a stain, this helps  insuring the rug keeps spotless longer.​

Another kind of yarn protection is against the UV solar beams. The solar beams fade the colours and deteriorating the weaved of the rug.​

These fiber protectors contain an UV inivitor which helps to reduce discoloration from the harmful effect of UV solar beams, protecting the textile colours, especially the bright and vibrant.​

Both kind of protector can be applied with a time interval on a rug. ​

Impeccable Rugs, Inc. uses the best products existing in the market.

Finished and packaged

At the time the rug is completely dry, we proceed to vacuum it and brush it in order to enhance its beauty, brightness, and colors. This process must be performed in the nap or pile direction.

Both the vacuumed and brushed are performed in a packing table machine which is also used for the final quality control of the rugs before delivering.

As soon as the conveyor begins to move automatically the brushes begin to crawl on the carpet combing it. A high-power suction system connected to the table goes at the same time vacuuming the carpet; the materials that come out of the carpets are sucked and are trapped in the dust bag.

With LED lighting in front of the brushes, the finest details can easily be seen on the carpet while brushing, here the final quality control begins before being packed for delivery.

Quality Control

In each stage of the cleaning process and services, we have developed procedures which let us give the same treatment for all rugs so that we obtain the same quality in the outcome.

We are in the process to get the ISO9001 quality certification.

In the last step of our rug cleaning process, we focus on the final quality mainly since is the last revision before the rugs are delivered.

In the packaging machine, a special led light illuminates sections of the carpet under the care of one of our professional who has been specially trained. The light highlights the possible imperfections that the carpet could present and if there is any, the professionals will remove the carpet from the packaging line to correct the imperfection. We check manually all the details as well.

The perception of the quality of the result for our customers is very important for us is why after delivering we send a customer satisfaction survey.


In this step your rug most be immaculate (completely neat and clean), and is time to get in touch with you to manage the rug delivery and its installation if it was needed. ​

You have already had the great experience when our staff collected you rug, now is the time to evaluate the result, you will be wonder by how impeccable you rug is.

Customer Satisfaction Survey

We’ll send you a customer satisfaction survey. Only with the help of our customers can we be better every day.